Privacy Policy

Last updated: 14 July 2026

XTENSU SOFTTECH SOLUTIONS PRIVATE LIMITED ("Company", "We", "Our", or "Us") operates the website tooheal.com ("Website") and the TooHeal platform ("Platform"). We are committed to protecting your privacy and handling your personal data with transparency and security.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our Website and services, including 1-on-1 therapy sessions.

Consent

By using TooHeal or booking a session, you consent to this Privacy Policy and agree to its terms.

Information we collect

Basic information: name, email, phone number, and account details.
Session information: bookings, the optional concern or note you choose to share when booking, preferences, and feedback.
Payment information: billing details, processed securely by third-party payment gateways and not stored by TooHeal.
Technical data: IP address, browser type, cookies, and device information.

How we use your information

To provide and improve therapy sessions.
To confirm and manage your bookings, holds, reminders, and meeting links.
To ensure smooth platform operation and personalisation.
To maintain the confidentiality of therapy interactions.
To communicate with you about sessions, reminders, updates, and support.
To process secure payments.
To comply with legal obligations under Indian and applicable international law.

Confidentiality of sessions

Sessions are never recorded and are intended to be confidential.
TooHeal does not record or monitor sessions, unless explicitly required by law.
We may be required to disclose information only in specific cases, such as risk of harm to self or others, or legal requirements.

Data protection & security

We handle personal data in line with the Digital Personal Data Protection Act, 2023 (India), the GDPR (where applicable to users in Europe), and other applicable laws.
All data is stored securely, with access controls in place.
Payments are handled through secure third-party gateways.
Only authorised TooHeal staff can access your sensitive data.

Data retention

We retain your personal data only for as long as necessary to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Booking records may be retained for our operational and legal history; you may request deletion as described below, subject to these obligations.

Cookies

TooHeal uses cookies to enhance user experience, analyse usage, and personalise content. You may disable cookies through your browser settings, but this may limit functionality.

Third-party services

TooHeal may use third-party platforms such as video conferencing tools, analytics providers, messaging providers, and payment gateways (e.g. Cashfree). These services have their own privacy policies, and TooHeal is not responsible for their practices. We encourage you to review their policies.

Your data protection rights

Subject to applicable law, you have the right to:

Access your personal data.
Request correction or deletion of your data.
Withdraw consent at any time.
Request restriction of processing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Children\'s privacy

Our services are intended for users who are at least 18 years of age, or who use the service under the consent and supervision of a parent or guardian. We do not knowingly collect personal data from children without such consent.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of TooHeal after such updates constitutes acceptance of the revised policy.

Contact us

XTENSU SOFTTECH SOLUTIONS PRIVATE LIMITED
Email: support@tooheal.com
Website: tooheal.com