Privacy Policy

XTENSU SOFTTECH SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Our”, or “Us”) operates the website www.tooheal.com (“Website”) and the TooHeal platform (“Platform”). We are committed to protecting your privacy and handling your personal data with transparency and security.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services, including peer-to-peer sessions and 1-on-1 therapy sessions.

Consent

By using TooHeal, creating an account, or booking a session, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We may collect the following types of personal information:

• Basic Information: Name, email, phone number, age, and account details.

• Session Information: Bookings, preferences, feedback, and interactions during sessions.

• Payment Information: Billing details (processed securely by third-party payment gateways, not stored by TooHeal).

• Technical Data: IP address, browser type, cookies, and device information.

How we use your information

We use collected data for the following purposes:

• To provide and improve peer-to-peer and therapy sessions.

• To ensure smooth platform operation and personalization.

• To maintain confidentiality of peer & therapy interactions.

• To communicate with you about sessions, updates, and support.

• To process secure payments.

• To comply with legal obligations under Indian and international law.

Confidentiality of Sessions

• Sessions are confidential.

• TooHeal does not record or monitor sessions, unless explicitly required by law.

• We may be required to disclose information only in specific cases such as risk of harm to self/others, or legal requirements.

Data Protection & Security

• We comply with the Digital Personal Data Protection Act, 2023 (India), GDPR (Europe), and other applicable laws.

• All data is stored securely.

• Payments are handled through secure third-party gateways.

• Only authorized TooHeal staff can access your sensitive data.

Cookies

TooHeal uses cookies to enhance user experience, analyze usage, and personalize content. You may choose to disable cookies through your browser settings, but this may limit functionality.

Third-Party Services

TooHeal may use third-party platforms such as video conferencing tools (e.g., Zoom, Google Meet), analytics providers (e.g., Google Analytics), and payment gateways. These services have their own privacy policies, and TooHeal is not responsible for their practices.

Your Data Protection Rights

You have the right to:

• Access your personal data.

• Request correction or deletion of your data.

• Withdraw consent at any time.

• Request restriction of processing

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of TooHeal after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📧 Email: tooheal.official@gmail.com